If you remember in the previous post, my laptop is getting a new battery thanks to that Sony combustibility problem. Well they decided to send me a replacement faster than the 6-8 weeks that it would have taken to send one from Korea. What has this taught me with extreme clarity?
That FedEx sucks harder than a White House intern.
Some points. Did you know that there are multiple divisions of FedEx that don’t communicate with each other? Or that calling the national “headquarters” with a concern may take a minimum of 24 hours for something to be posted to a parcel record? How about that certain divisions of FedEx are run by independent contractors that bid for the rights to deliver in certain areas? While these third party delivery chains may have the FedEx truck and uniform, there is not necessarily any assurance that they have to follow any company standards or be held accountable for their errors. They also have a propensity for not returning phone messages despite asking the recipient to call…
FedEx is one of the largest shipping companies in the world. Indianapolis is a major hub. If they can’t get efficiency practices into implementation, then there’s a serious problem within the company. But it is just a tad better than the State Department passport application process here in the US.
One Comment
1 Hungry Hank wrote:
If only you had photoshopped K-Fed into the truck … then this might have been the best picture of the year.